Refund + Return Policy
Effective May 1, 2021 Thistle and Bees’ dedication to using quality sourced ingredients keeps our products fresh and on the shelves for a shorter period of time. As a result of these natural ingredients, our products are only guaranteed when purchased directly from thistleandbee.org or from one of many Thistle and Bee official pop-up events and markets held around Memphis each year. For issues with Thistle and Bee products purchased from other retailers, please contact that retailer directly for a replacement or refund.
If you are not completely satisfied with your purchase, you can send it back to us for a full refund within 30 days of receiving your order. To be eligible for a return, we require a receipt or proof of purchase, and your item must be unused and in the same condition that you received it.
Customers are responsible for shipping costs to return items. Please reach out to firstname.lastname@example.org to receive a prepaid shipping label at the rate of $9. This cost will be deducted from the return value. Once your return is received and inspected, we will send an email to notify you when your refund has been processed.
The only items we cannot issue a refund on are items purchased that have been marked down, gift cards, special orders, and shipping charges.
We are only able to process returns at this time. If you would like to exchange a product, please follow our return policy above.
You may then place a new order online. We apologize for any inconvenience this may cause
Please note: Customers are responsible for shipping costs for returns and exchanges. Reach out to email@example.com for a prepaid return label, or ship on your own. When shipping an item valued over $75 on your own, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.